Effective Date: 3 August 2026
1. Our Commitment
At Skin Care Emporium, we strive to provide high-quality skincare products and excellent customer service.
Please read this policy carefully before making a purchase.
2. No Refund Policy
All product sales are final.
Skin Care Emporium does not offer refunds on any products purchased through our website or in-store.
3. Exchanges
Products may be exchanged only if:
- The product is unused and unopened.
- The original seal and packaging are intact.
- The exchange request is made within 7 days of purchase or delivery.
- Proof of purchase is provided.
4. Products That Cannot Be Exchanged
For hygiene and safety reasons, we cannot exchange:
- Opened products
- Used products
- Products with broken seals
- Products damaged due to misuse
- Sale or promotional items
5. Incorrect or Damaged Orders
If you receive the wrong product or your order arrives damaged, please notify us within 48 hours of delivery by emailing support0skincareemporium@gmail.com.
Where appropriate, Skin Care Emporium will replace the incorrect or damaged item.
6. Salon & Spa Booking Deposits
A 50% non-refundable deposit is required to secure all salon and spa appointments.
Bookings made through our website may continue via WhatsApp, where payment instructions will be provided.
Appointments are confirmed only after the required deposit has been received.
The remaining balance is payable at the salon on the day of your appointment.
If you need to reschedule, please notify us at least 24 hours before your appointment. Your deposit may be transferred to one alternative booking date, subject to availability.
Failure to attend your appointment without prior notice will result in the forfeiture of your deposit.
7. Contact Us
For exchange enquiries or booking assistance, please contact:
Skin Care Emporium
📧 support@skincareemporium.co.za